Terms & Conditions
Company details
Samosvej 21 A
2300 S, Copenhagen
Phone: 28706095
VAT: 26471672
Prices
There are no fees when using credit cards. The price stated upon ordering is your current price.
Payments
Dankort and Visa Dankort
Visa and Electron
MobilePay
Mastercard
Maestro
JCB
Faded Flowers will not withdraw payments from the your card before the ordered goods are sent from our warehouse.
Shipping
EU: 150 DKK (5-7 days delivery)
Outside EU: Please contact us.
Returns
In case of a return, please contact info@faded-flowers.dk for further info. Pls. note, that the product has to be returned to us in the same condition and in the original packaging – just as you received it. We will reimburse your payment, including the costs of delivery. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. We may withhold the reimbursement until we have received the goods or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send the goods or hand them over to us within 14 days. You will have to bear the direct cost of returning the goods.
Return address:
Gothergade 58
1123 Copenhagen K
Denmar
24 month warranty
It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behaviour.
In all other aspects the Danish Sale of Goods Act about lack rules apply to purchases.
Complaints about defects of the product must take place within two months after the defect is discovered, we will refund reasonable freight costs if the complaint is justified. The product must be sent to:
Totem
Samosvej 21 A
2300 S, Copenhagen
Phone: 28706095
VAT: 26471672
When returning a product please state what the problem is as detailed as possible.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.